Privacy policy

At Balbiino AS, the protection of our customers’ and website visitors’ privacy is of utmost importance. Therefore, we have established the principles of this Privacy Policy, which address the collection, processing, and storage of user data on the Balbiino AS website (https://www.balbiino.ee). This Privacy Policy is based on the General Data Protection Regulation (GDPR). The purpose of the Privacy Policy is to safeguard customer privacy in accordance with the laws of the Republic of Estonia and European Union regulations.

1. Definitions

  • “Personal data” means any information relating to an identified or identifiable physical person, such as name, address, email address, and information regarding visits to our website, social media channels, and use of our services.
  • “Processing of personal data” means any activity performed with a website user’s (hereinafter “user”) personal data — including collection, processing, storage, correction, or deletion of data.
  • “Users” are all individuals who visit the website or provide us with their information — for example, reading information, filling out and submitting a contact form to book services, or contacting us via email or contact form.
  • “Data subject” within the meaning of this Privacy Policy is a customer or any other natural person whose personal data is processed by the data controller.
  • “Data controller” adheres to the principles of data processing set out in legal acts, including processing personal data lawfully, fairly, and securely. The data controller can confirm that personal data has been processed in accordance with the applicable laws.

2. What personal data does Balbiino collect and why?

  • Generally, we collect personal data directly from data subjects and with their consent. Additionally, we use automated data collection tools, including cookies and other mechanisms, to optimize user experience on our website and to provide better services.
  • We collect your personal data to offer you the best possible products and services and to effectively manage our website and services.
  • Collected personal data may include:
  • User’s name, phone number, and email address – for service usage (e.g., booking an appointment), sending booking confirmations, contacting us via the contact form so that we can respond to user inquiries (e.g., ordering “Jätsiabi” for events, booking visits to the Ice Cream Museum, HoReCa inquiries).
  • Balbiino AS does not process any special categories of personal data as a data controller.

3. How does Balbiino use your personal data?

  • We process user data when users wish to use our services through contact forms — for instance, contacting us so we can respond to their inquiries.
  • We aim to offer products and services that are of the greatest interest to you; therefore, we may analyze your interests, preferences, and needs.
  • Product and service development,
  • Anonymous reporting (e.g., compiling statistics about website users),
  • Offering, marketing, and personalizing products and services.
  • Balbiino collaborates with partners to whom data related to data subjects, including personal data, may be disclosed as part of the cooperation and its purpose. Such third parties may include advertising and marketing partners, IT partners, institutions, and organizations, provided that the purpose and processing are lawful and personal data is processed following Balbiino’s instructions and based on a valid agreement.

4. How does Balbiino protect your personal data?

  • The secure storage of personal data is extremely important to Balbiino. We protect the confidentiality and integrity of personal data and ensure access in accordance with applicable laws.
  • We implement appropriate practices for data collection, storage, and processing, as well as security measures to protect your personal data and other data stored on our website from unauthorized access, alteration, disclosure, or destruction.
  • Measures are taken to ensure secure data processing. Relevant guidelines and rules are in place, and our employees process your data only to the extent necessary for performing their duties. When involving authorized processors, we require the same level of security.

5. How long does Balbiino retain your personal data?

  • Balbiino retains personal data only for as long as necessary to achieve the purpose for which it was collected. The retention period also depends on the need to respond to data subjects’ inquiries, resolve issues, and comply with legal record-keeping requirements.
  • When personal data is no longer needed and laws do not require its retention, we delete such personal data.
  • We may continue to use such data only in anonymized form.

6. Data subject’s rights

Data subjects have the right to:

  • Access the data processed by Balbiino and know what we store about them.
  • Correct inaccurate personal data.
  • Request that incorrect personal data be corrected.
  • Request that personal data be deleted under certain additional conditions.
  • Review personal data processed about them.

7. Contact information

  • If you have any questions, please contact us via email at info@balbiino.ee

8. Other conditions

  • Balbiino reserves the right to unilaterally amend this Privacy Policy. Balbiino will notify data subjects of changes via https://www.balbiino.ee. We assume that by using Balbiino’s website, you have read and agreed to the Privacy Policy.